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Customer Support Policy

This support policy applies to all customers of Gongpinhang (Nanjing) Information Technology Co., Ltd.

We are committed to providing reliable assistance throughout your shopping experience.

If you have questions regarding orders, delivery, returns, payments, or general store information, please refer to the guidance below.

Monday – Friday

Average response time: 24–48 business hours

Email: service@therelune.com

Response times may vary during peak periods.

This website is operated by Gongpinhang (Nanjing) Information Technology Co., Ltd. as an independent online retailer.

All order-related, payment-related, and service-related inquiries are handled through the designated customer support system.